Refund & Cancellation Policy

Last Updated: October 2026

At Polash3D (https://www.polash3d.com), we strive to deliver top-tier 3D product animations and CGI visuals. Because our services involve customized, labor-intensive digital production, our refund and project cancellation terms are structured as follows:

### 1. Nature of Custom Digital Services
All services offered by Polash3D are bespoke creative works made specifically to client specifications. Once 3D modeling, texturing, animation, and cloud GPU rendering have commenced, dedicated studio resources and artist hours are expended.

### 2. Project Cancellation Before Work Begins
* If a client decides to cancel an order **before** production, modeling, or concept setup has started, a **full refund (100%)** will be issued (minus standard transaction processing fees charged by the payment processor).
* Cancellation requests must be sent via email to **hello@polash3d.com** within 24 hours of payment.

### 3. Partial Refunds During Production
* If a project is cancelled **after** the 3D model/scene setup or initial low-res preview render has been shared, a **partial refund (up to 50%)** may be granted at Polash3D’s discretion to cover spent studio hours and rendering costs.
* Once the final draft is rendered or approved by the client, **no refunds** will be issued.

### 4. Non-Refundable Scenarios
Refunds are strictly not provided under the following circumstances:
* The client changes their mind or alters the product concept after the animation has been rendered.
* The client fails to provide necessary assets, CAD files, or feedback within thirty (30) days of order placement.
* The final, unwatermarked high-resolution render files have already been downloaded or delivered.

### 5. Deficiencies & Quality Assurance
If a delivered render contains technical defects that clearly deviate from the agreed project brief (e.g., glitching geometry, incorrect text/logo placement provided by the client), Polash3D will correct these issues promptly at no extra cost under the standard revision policy.

### 6. How to Request a Refund
To request a cancellation or refund inquiry:
* Email: **hello@polash3d.com**
* Include your Invoice / Transaction ID and detailed reason for the request.
* Approved refunds will be processed back to the original payment method (Credit Card / Gateways) within 5 to 10 business days.