Privacy Policy

Last Updated: October 2026

At Polash3D (accessible from https://www.polash3d.com), the privacy of our visitors and clients is one of our top priorities. This Privacy Policy outlines the types of personal information collected and recorded by Polash3D and how we use, safeguard, and disclose it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at hello@polash3d.com.

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### 1. Information We Collect

When you interact with our website or commission a 3D animation project, we may collect the following personal and business details:

* **Contact Information:** Name, email address, company name, and phone/WhatsApp number submitted via our inquiry forms.

* **Project Assets:** Product CAD files, 3D models, label graphics, product dimensions, references, and project briefs necessary to execute your animation.

* **Billing & Transaction Data:** Billing address, country, and transaction reference numbers. *(Note: We do not store or process your credit/debit card details directly. All payments are processed securely through certified third-party payment processors like 2Checkout/Verifone or Upwork).*

* **Technical & Usage Data:** IP address, browser type, device information, operating system, and website navigation patterns collected automatically via cookies and analytics.

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### 2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

* To evaluate project requirements, provide price quotations, and deliver custom 3D animations and visual assets.

* To communicate project milestones, share preview drafts, and respond to inquiries.

* To process invoice payments and prevent fraudulent transactions.

* To improve website performance, user experience, and portfolio presentations.

* To comply with applicable legal, accounting, and regulatory obligations.

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### 3. Confidentiality & Non-Disclosure (Client Assets)

* All proprietary 3D models, CAD blueprints, unreleased product designs, and confidential assets provided by clients remain strictly confidential.

* We do not sell, license, or share client product files with third parties.

* Where required, Polash3D is willing to execute a formal Non-Disclosure Agreement (NDA) before receiving sensitive product files.

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### 4. Third-Party Service Providers

We do not sell or rent personal information to marketers. We may share limited data with trusted third-party service providers solely to facilitate our services:

* **Payment Processors:** PCI-DSS compliant gateways (such as 2Checkout/Verifone) to handle secure billing.

* **Cloud Storage & File Transfer:** Secure cloud solutions (such as Google Drive, Dropbox, or Frame.io) to deliver large 4K video files.

* **Website Analytics:** Tools to analyze website traffic and visitor interactions.

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### 5. Cookies and Web Technologies

Polash3D uses standard cookies to optimize your browsing experience. Cookies help remember your site preferences and monitor website traffic. You can choose to disable cookies through your individual browser settings without affecting the core functionality of the website.

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### 6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal details and 3D project assets from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of electronic transmission over the internet is 100% secure.

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### 7. Data Retention

We retain personal information and project files only as long as necessary to fulfill the purposes outlined in this policy, complete revisions, or satisfy legal and tax accounting requirements. Clients may request the deletion of their project files and contact records at any time.

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### 8. Your Data Protection Rights (GDPR / Global Standards)

Depending on your jurisdiction, you have the right to:

* Request access to the personal data we hold about you.

* Request correction of any inaccurate or incomplete personal information.

* Request the deletion or restriction of processing of your personal data.

* Withdraw consent at any time where data processing relies on consent.

To exercise any of these rights, please contact us at **hello@polash3d.com**.

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### 9. Changes to This Privacy Policy

Polash3D reserves the right to update this Privacy Policy periodically. Any updates will be posted directly on this page with an updated “Last Updated” date.

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### 10. Contact Us

For any inquiries or concerns regarding this Privacy Policy or your data, please contact:

* **Studio Name:** Polash3D

* **Lead Artist:** Md Polash

* **Email:** hello@polash3d.com

* **Website:** https://www.polash3d.com

* **Location:** Natore-6430, Rajshahi Division, Bangladesh